Types of services, procedure and conditions

As a member of the listed DPS, the Bank provides the following types of services:

  • a transfer of funds from an individual (resident) to a legal entity (resident) and an individual entrepreneur (resident) with crediting the amount of the transfer to his account, opened in any bank of Ukraine;
  • transfer of funds from an individual (resident) to the benefit of an individual (resident), with crediting the amount of the transfer to his account, opened in any bank of Ukraine;
  • transfer of funds from an individual (resident) to the benefit of an individual (resident), with the purpose to credit on the recipient’s account or giving it to him in cash, within the territory of Ukraine. The initiator and recipient can be the same person;
  • money transfer using an electronic means of payment. Before initiating a transfer, carefully read the list and terms of service of the relevant Domestic payment systems, set out on the sites of the transfer systems and set out in the Public Offer to conclude an agreement on the transfer of funds of the “LEO” Public Offer of the “City24” Public Offer.

 
These services can be obtained at self-service terminals.

Fund transfer services from DPS “ELEKTRUM” can be obtained at the Bank’s offices. Regarding the types of services, additional information will be provided soon.

Procedure (conditions) for making the transfer:
The transfer of funds is carried out in accordance with the Rules of operation of the DOMESTIC PAYMENT SYSTEM, laid out on the screen of the payment terminal, website or mobile application, or with the help of a document for the transfer of funds provided by the payer to the cashier of a participant of the Payment System, if the payer intends to make a payment at the cash desk.

Term of crediting funds to recipients:
Data exchange with the main number of service providers is carried out in real time. If the service provider supports payment in the instant access mode (mobile operators, Internet providers, communication services), then crediting to the personal account (contract number, etc.) will be carried out within a few minutes after payment. Interaction with other providers is carried out in an individually agreed mode – the service provider is sent a corresponding message after each successful payment, or the information is transferred the next working day in the form of a register for the previous day. As a rule, the payment is received on the account of the service provider company no later than on the third banking day after the payment is made. Money transfers and transfers to providers of housing and communal services or other final recipients are carried out within the terms stipulated by contractual relations between the Bank and counterparties, taking into account the terms of Article 8 of the Law of Ukraine “On Payment Systems and Funds Transfer in Ukraine” No. 2346-III dated 04.05.2001 p.

You can get acquainted with the names of recipients in the framework of work with the “LEO” system here.

You can get acquainted with the names of recipients in the framework of work with the “City24” system here.


Cost of services:
Tariffs (commission fee) for transferring funds depend on the specific Merchant or Provider, as well as on the amount of the transaction. The payer can familiarize with the size of the commission fee for a specific transaction before initiating it, after filling in all the parameters of the transfer in the payment system.

Disputes solving between all participants and all users of the funds transfer system and the settlement system takes place through negotiations between the parties. If the parties are unable to settle disputed issues through negotiations, such disputes shall be referred by the Parties to a competent court for resolution, in accordance with the requirements of the valid legislation of Ukraine. Customer support is provided by hotline: 0 (800) 500-178. The cost of calls is according to the tariffs of the communication operator.

Funds are transferred exclusively in the national currency of Ukraine (UAH)